Refund and Return Policy for SMARTPHONESHOP

Effective Date: January 14, 2025

At SMARTPHONESHOP, we are committed to providing our customers with a seamless shopping experience. If for any reason you are not fully satisfied with your luxury sneakers purchase, we offer a comprehensive refund and return policy to ensure your complete satisfaction. Please read the following terms carefully to understand how to return items and request a refund.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Return Window: Returns must be initiated within 30 days of receiving your order.
  • Condition of Items: The sneakers must be in new, unworn, and unused condition, with no visible signs of wear or damage. Items must also include all original tags, packaging, and accessories.
  • Original Packaging: Items should be returned in their original packaging, including any dust bags, shoe boxes, or other accompanying materials.
  • Proof of Purchase: A valid order number or proof of purchase must be provided when initiating a return.

2. Non-Returnable Items

The following items are non-returnable and will not be eligible for return or refund:

  • Customized or personalized sneakers
  • Items that have been worn, used, or damaged
  • Items marked as final sale or clearance

3. How to Initiate a Return

To begin the return process, please follow these steps:

  • Contact our customer support team at info@smartphoneshop.click to request a return authorization.
  • Provide your order number, the item(s) you wish to return, and the reason for your return.
  • Once your return is approved, you will receive instructions for returning the item(s) to our warehouse.

4. Refund Process

Once we receive your returned item(s) and confirm that they meet our return criteria, we will process your refund. Refunds will be issued to the original payment method used during the purchase. Please note that it may take 7-10 business days for the refund to be reflected in your account, depending on your bank or payment provider.

5. Return Shipping Costs

Unless the item is defective or incorrect, the customer is responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of your returned item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@smartphoneshop.click. We will arrange for a replacement or full refund, and the return shipping costs will be covered by us.

7. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.

Contact Us

If you have any questions or concerns about our refund and return policy, please feel free to reach out to us:

Thank you for shopping with SMARTPHONESHOP. We are dedicated to providing you with the best luxury sneakers and exceptional customer service.