Shipment Policy
Effective Date: January 14, 2025
Address: 9805 Ok 48 Hwy S, Coleman, Oklahoma
Phone Number: (682) 597-2424
Email: info@smartphoneshop.click
Website: smartphoneshop.click
At Smartphone Shop, we are committed to providing timely and reliable shipping services. This Shipment Policy explains our shipping methods, delivery times, and other important information regarding the shipment of your orders.
1. Shipping Methods
We offer several shipping methods to ensure that your order reaches you in a timely manner:
Standard Shipping: This is our most affordable shipping option, which typically takes 5-7 business days for delivery, depending on your location.
Expedited Shipping: If you need your order faster, we offer expedited shipping, which generally takes 2-3 business days to deliver.
Overnight Shipping: For urgent orders, we offer overnight shipping, which guarantees delivery the next business day if the order is placed before 2:00 PM EST.
Shipping costs will be calculated at checkout, based on the weight of your order and the shipping destination.
2. Shipping Charges
The shipping costs will be displayed during checkout before you confirm your purchase. The shipping charges depend on the size, weight, and destination of your order. Occasionally, we may offer free shipping promotions for qualifying orders. These offers will be displayed on our website or during checkout.
3. Processing Times
Orders are usually processed within 1-2 business days after payment confirmation. However, during peak seasons or in cases of stock shortages, processing times may be slightly longer. You will be notified by email if there are any delays with your order.
4. Order Tracking
Once your order has been shipped, you will receive an email with tracking information. This will allow you to track your package through the carrier’s website. If you experience any issues with tracking, please contact our customer support team for assistance.
5. Shipping Address
It is essential that you provide a complete and accurate shipping address at checkout. We are not responsible for delays or non-delivery if the shipping address provided is incorrect or incomplete. If an order is returned due to an address error, you may be required to pay for the cost of reshipping.
6. Delivery Issues
While we do our best to ensure timely delivery, sometimes there are factors beyond our control that may delay shipment, such as weather conditions, carrier delays, or incorrect address information. If your order is delayed, damaged, or lost in transit, please contact us within 7 days of the expected delivery date so we can assist you.
7. Returns and Exchanges
If you need to return or exchange an item, please refer to our Return and Refund Policy for instructions. You will be responsible for return shipping costs unless the return is due to an error on our part (e.g., receiving a damaged or incorrect item). All returns must be made within 30 days of receiving the order and must be in their original condition.
8. International Shipping
At this time, we only offer shipping within the United States. We do not provide international shipping. However, we are exploring opportunities to expand our shipping services to other regions in the future.